Support
For help with your account, email verification, subscription, privacy requests, or general questions about MyIceGuide, reach out to our support team.
Email support
support@myiceguide.comPhone
085-0607073We aim to respond within 2 business days. Messages received on weekends or public holidays in the Netherlands and Belgium are handled on the next business day.
What to include
To help us resolve your request quickly, please include:
- The email address associated with your MyIceGuide account.
- A clear description of your question or issue.
- Screenshots or error messages, if relevant.
- For privacy requests, specify whether you are requesting access, correction, or deletion.
For professionals and organizations
Interested in using MyIceGuide for your organization? Contact us regarding pilot programs, onboarding, partnerships, and professional access.
Examples of what we can help with:
- Pilot programs for notary offices, funeral organizations, and advisory practices
- Professional onboarding and organization verification questions
- Partnership enquiries
- Questions about professional access and client collaboration
Other enquiries
For privacy-related matters, see our Privacy Policy. For professional terms, see our Professional Terms. For billing and cancellations, see our Refund Policy.